FAQs

Q
Am I billed for my renters insurance coverage in advance?
A
Yes.
Q
Will I receive a statement or bill in the mail for my renters insurance policy?
A
No. Your policy is setup with recurring automatic payments per your authorization and we will continue to deduct the payments on your billing date until you request to have the policy canceled.
Q
How do you determine the billing date for my renters insurance policy?
A
Your billing date is 2 weeks before your next coverage period. This provides us the time needed to contact you and prevent a lapse in coverage in the event your authorized payment method is declined for any reason.
Q
Why am I getting charged again in less than a month for my renters insurance policy?
A
On monthly payment terms, the 1st payment is charged at the time of purchase and the 2nd payment is charged two weeks before your next coverage period. This date also becomes your billing date for each month going forward. The reason for charging 2 weeks before your 2nd month's coverage start date is to have enough time to contact you in the event that your authorized payment method is declined for any reason. This way we can prevent a lapse in your coverage due to non-payment.
Q
Does my renters insurance policy cancel automatically at the end of the lease term?
A
No. You need to contact eRenterPlan and request a cancellation.
Q
How do I cancel my renters insurance policy from eRenterPlan?
A
You can log in and cancel your policy or call (888) 512-4204 and our staff can assist you with your cancellation.
Q
Would my property receive proof of my renters insurance policy automatically?
A
If your property is on our pre-approved list then yes we will send proof of insurance directly to your property.
Q
Do I have to sign up for a whole year to obtain renters insurance from eRenterPlan?
A
No, you do not have to sign up for the whole year. We offer a variety of flexible payment options and terms and you may cancel the policy at any time.
Q
Does it cost extra to add residents to my renters insurance policy?
A
No, you may add up to 4 additional residents at no extra charge. That is 5 occupants on a single policy.
Q
Can I transfer my renters insurance policy when I move to a new home?
A
Yes, you can contact us and we can transfer your policy to your new home.
Q
Are my belongings at a storage facility covered when I move with your renters insurance policy?
A
Yes, your personal property is covered anywhere in the United States. However, when your property is away from the premises the coverage amount is generally limited to 10 to 20% of the personal property amount noted on the declarations page of your insurance policy (refer to your policy for specific details).
Q
Do I need to document the items I own? Do I need receipts for my personal property?
A
Purchase receipts are the best form of documenting the ownership of your personal property in case of a loss. Photographs and/or videos may be used as secondary ownership documentation and to support the condition of the items.
Q
Why does the login page look different?
A
We recently updated our sign‑in experience to make your account more secure and consistent. As part of this improvement, you may notice a refreshed login page when accessing your insurance information.
Q
Why am I being asked to set up Multi‑Factor Authentication (MFA)?
A
To better protect your personal information, we’ve added Multi‑Factor Authentication (MFA). This extra layer of security helps prevent unauthorized access by requiring a one‑time verification code.
Q
Will I need to complete MFA every time I log in?
A
You may be asked to complete MFA when you sign in from a new device, a different browser, or after periods of inactivity. This helps keep your account secure.
Q
Will my policy or coverage details change because of this update?
A
No. These updates only affect how you sign in. Your policy, coverage, and payment information remain the same.
Q
I didn’t receive my MFA code—what should I do?
A
If you don’t see the code: • Check your email spam/junk folder. • Click “Resend Code” on the MFA screen. If you still don’t receive it, contact support for help.
Q
Do I need to create a new account?
A
No. You will use your existing email to log in. On your first sign‑in after the update, you may be prompted to set a new password or complete MFA setup.
Q
I forgot my password—how do I reset it?
A
On the login page, select “Forgot Password?” and follow the prompts. You’ll receive a reset link via email.
Q
Who can I contact if I have trouble logging in?
A
If you need help with login or MFA issues, please contact our support team at: (888) 512-4204